Privacy Policy

Information We Collect

When you submit an inquiry through our website contact form, we collect the following information:

• Name
• Phone number
• Email address
• Message content (the text you include in your inquiry)

We also collect standard web analytics data (such as page visits and referral sources) through Google Analytics to help us understand how visitors use our website. This data is anonymized and does not identify you personally.

How We Use Your Information

Information submitted through our contact form is used solely for the purpose of responding to your inquiry. Specifically:

• Your contact information is sent as an internal notification to our office staff so we can follow up with you.
• Submissions are stored securely in a private spreadsheet accessible only to authorized office personnel.
• We do not use your information for marketing purposes unless you have explicitly opted in.

Information Sharing

We do not sell, rent, or share your personal information with third parties. Your data is used exclusively by East Bay Hand Medical Center staff to respond to your inquiry and facilitate your care.

HIPAA Compliance

As a medical practice, East Bay Hand Medical Center complies with the Health Insurance Portability and Accountability Act (HIPAA). While the contact form on this website is designed for general inquiries and appointment requests — not for transmitting protected health information (PHI) — we treat all information you provide with the same level of care and confidentiality required by HIPAA regulations.

Please do not submit sensitive medical information, insurance details, or health records through this website. For matters involving your medical records or protected health information, please contact our office directly by phone.

SMS/Text Messaging

East Bay Hand Medical Center may send SMS (text) messages to individuals who have provided their phone number and consented to receive text communications from our practice. These messages may include after-hours call notifications, appointment-related updates, and care coordination messages. We do not send marketing or promotional messages via SMS.

By providing your phone number to East Bay Hand Medical Center — whether through our website contact form, by phone, or in person at our office — and agreeing to receive text messages, you consent to receive SMS notifications from us. You may opt out at any time by replying STOP to any message.

We will not sell, share, or disclose your mobile phone number or opt-in data to any third parties or affiliates for marketing or promotional purposes.

Message frequency varies. Message and data rates may apply. For help, reply HELP to any message or contact our office at 510-297-0550. For full SMS terms, please see our Terms and Conditions.

Data Security

We implement reasonable administrative, technical, and physical safeguards to protect the information you provide. Contact form submissions are transmitted securely and stored in access-controlled systems.

Cookies and Tracking

Our website uses Google Analytics to collect anonymized usage data (pages visited, time on site, referral sources). This helps us improve our website and understand visitor behavior. Google Analytics may use cookies to collect this information. You can opt out of Google Analytics tracking by installing the Google Analytics Opt-out Browser Add-on.

Your Rights

You have the right to:

• Request access to the personal information we have collected about you
• Request correction or deletion of your personal information
• Opt out of any future communications

To exercise any of these rights, please contact us using the information below.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.